The dvd-drive in my computer just stopped working a month or so ago. I've tried reinstalling drivers, I've tried messing around in BIOS, I've tried deleting the drive off the computer...NOTHING worked. Since it's still under warranty, I decided to contact HP via the online chat with a service rep feature.I spoke to someone with a very Indian name, which I can't remember now, but Emily told me it was a woman's, and she is the queen of Bollywood (Sorry, Holly- she really is), so she would know. S/he supposedly processed my order, and told me that I would have to send back my defective drive upon receipt of the new one. However, they need a credit card number in order to process this. Since it's not a good idea to share credit card numbers over chats, s/he asked for my phone number and two convenient times for HP to call me and get my information. I told her/him Monday, September 22 at 2:30 PM MST, and Wednesday, September 24 at 2:30 PM MST. S/he thanked me and assured me that I would receive a phone call.
The next day I received an e-mail asking me to fill out a customer service survey based on my experience. Since I had not yet had the order completed, I decided not to fill it out yet. Monday and Wednesday came and went. No phone call.
I was a little miffed, so I called HP tonight. There was no record of me ever placing an order for the drive or talking to a service rep. After getting transferred no less than three times, I finally have a new drive coming to me. Supposedly. All 4 of the guys I talked to had THICK Indian accents, too. I couldn't understand them, and they couldn't understand me. And I swear that when one read back an order number, he said it like this (in a different order): "Y as in yellow, D as in deli [or maybe he meant Delhi], R as in Romeo, and S as in She-Ra." Yes, I'm pretty DARN sure that he mentioned the Princess of Power.
I was a little miffed. I've been pricing new computer printers, and I'm definitely not buying an HP. When I hung up, the timer on the phone said 34 minutes. 34 minutes. I could have been watching the ending of Mad Men (darn that jerky Pete! Good for Peggy standing up to him, though!) AND all of How I Met Your Mother. I could have even been reading my textbook for class tomorrow. Oh, well. I filled out the customer service survey while I was on the phone, though. It was not very friendly.
Oh, and I found out today that my brother found my blog, so I'm going to have to start editing myself more often. You'll notice that one post I wrote all about him is gone now...
ACK! I just saw a commercial for yogurt with Richard Simmons. Just when I thought my night couldn't get any worse.
a strange, gopher-like little brown-furred man . . . . .
ReplyDeleteI don't remember a post that was completely about me and I read the entire blog. Obviously you have done well at disguising what you are really writing about, or I am too obtuse to understand.
Oh yeah. And Dude, you shoulda got a Dell.
Whoever invented outsourcing should be shot...except then we wouldn't have "She-ra" in our international radiotelephony spelling alphabet lexicon.
ReplyDeleteI'm totally using "Romeo" and "She-ra" when I tell people the web address to our department's home page. This is going to be totally awesome. Maybe I could work in Hitler too...hum, if only there were an "H".
ReplyDeleteOh, and no worries on the Bollywood thing. I don't claim to be an expert on that. But I do claim to be an expert on EL Fudge cookies. So, tell Emily to back off. Muwahahahahahahahah!
Oh Jer, sorry about your computer. You always seem to have interesting experiences on the phone with customer service. Lucky you! :)
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